Privacy Policy

Last Updated: January 15, 2026

Pinnacle Homes is committed to protecting the privacy and security of personal information entrusted to us by clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Taiwan's Personal Data Protection Act and professional standards governing residential services.

1. Information We Collect

1.1 Personal Information

When you engage our services or contact us, we may collect:

• Full name and contact information (email address, telephone number)
• Current address and preferred location requirements
• Employment information and professional details
• Budget parameters and accommodation preferences
• Identification documents as required for lease agreements
• Financial information necessary for rental applications

1.2 Automatically Collected Information

Our website may automatically collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website information
• Device and operating system information

1.3 Cookies and Similar Technologies

We use cookies to enhance website functionality and user experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

2. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide residential rental services, identify suitable properties, coordinate viewings, and support you through lease completion
• Communication: To respond to inquiries, provide updates on property availability, and communicate regarding your service engagement
• Documentation: To prepare lease agreements, verify tenant qualifications, and fulfill legal obligations
• Service Improvement: To enhance our services, understand client needs, and improve website functionality
• Legal Compliance: To comply with applicable laws, regulations, and legal processes in Taiwan
• Marketing: To send information about our services, with your consent and option to opt-out

2.1 Legal Basis for Processing

We process personal data based on:

• Your consent for specific processing activities
• Performance of contractual obligations related to our services
• Legitimate business interests in providing professional services
• Compliance with legal obligations under Taiwan law

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with:

• Property Owners: To facilitate lease applications and negotiations
• Legal Professionals: For contract review and legal documentation
• Verification Services: To confirm employment or financial information when necessary
• Technology Providers: For website hosting, email services, and data storage

3.2 Legal Requirements

We may disclose personal information when required by law, court order, or government request, or to protect our legal rights and the safety of our clients and staff.

3.3 Third-Party Commitments

All third parties with whom we share information are bound by confidentiality obligations and may only use your data for specified purposes consistent with this policy.

4. Data Security and Protection

We implement appropriate technical and organizational measures to protect personal information:

• Secure data transmission using encryption protocols
• Access controls limiting information access to authorized personnel
• Regular security assessments and updates
• Staff training on data protection and confidentiality
• Secure storage systems with regular backups
• Incident response procedures for potential data breaches

While we employ industry-standard security measures, no system can guarantee absolute security. We encourage clients to protect their own information and notify us immediately of any suspected unauthorized access.

5. Data Retention

We retain personal information for the following periods:

• Active Clients: Throughout service engagement and lease period
• Completed Engagements: Five years following service completion for legal and business purposes
• Inquiry Information: Two years for prospective clients who do not proceed
• Marketing Communications: Until consent is withdrawn
• Legal Documentation: As required by Taiwan law and professional standards

When retention periods expire, we securely delete or anonymize personal information unless continued storage is legally required.

6. Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have the following rights:

6.1 Access and Information

You may request access to personal information we hold about you and receive information about how it is processed.

6.2 Correction and Update

You may request correction of inaccurate or incomplete personal information.

6.3 Deletion and Erasure

You may request deletion of personal information when retention is no longer necessary, subject to legal obligations requiring continued storage.

6.4 Objection and Restriction

You may object to processing of your personal information for specific purposes or request restriction of processing activities.

6.5 Marketing Opt-Out

You may opt out of marketing communications at any time by contacting us or using unsubscribe links in emails.

6.6 Exercising Your Rights

To exercise these rights, contact us at privacy@pinnaclleehovd. We will respond to requests within 30 days and may require verification of identity before processing requests.

7. Children's Privacy

Our services are directed to adults aged 18 and older. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a minor, we will take steps to delete such information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We will notify clients of material changes through email or prominent notice on our website. The "Last Updated" date at the top of this policy indicates when changes were most recently made.

Continued use of our services following policy updates constitutes acceptance of the revised terms. We encourage periodic review of this policy to stay informed about how we protect your information.

9. Contact Information

For questions about this Privacy Policy or our data protection practices, please contact:

We are committed to addressing privacy concerns promptly and professionally.